PEACE OF MIND WITH 5 YEAR WARRANTY
Every AEG product comes with a 5-year unlimited parts and labour warranty and our assurance that it will perform beyond expectations. No exceptions. No small print.
We recommend registering your product with us, so that we can help you more quickly and efficiently.
We recommend registering your product with us, so that we can help you more quickly and efficiently.
Warranty Information & Changes to Consumer Law
General statements
The warranty statements are located below and are distributed with the appliance.
Enquiry contact
If you have any queries, please call Electrolux Home Products on 1300 363 664
Electrolux Home Products
Electrolux Home Products fully assures all customers that our goods come with statutory guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. You are also entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. The benefits under Electrolux’s warranty are in addition to other rights you have at law.
Product Warranty
-
Ovens
-
AEG WARRANTY
FOR SALES IN AUSTRALIA AND NEW ZEALAND
ALL AEG BRANDED APPLIANCES
This document sets out the terms and conditions of the product warranties for AEG Appliances. It is an important document. Please keep it with your proof of purchase documents in a safe place for future reference should there be a manufacturing defect in your Appliance. This warranty is in addition to other rights you may have under the Australian Consumer Law.
1. In this warranty:
a.‘ACL’ or ‘Australian Consumer Law’ means Schedule 2 to the Competition and Consumer Act 2010;
b. ‘Appliance’ means any Electrolux product purchased by you and accompanied by this document;
c. ‘ASC’ means Electrolux’s authorised serviced centres;
d. ‘AEG’ is the brand controlled by Electrolux Home Products Pty Ltd of 163 O’Riordan Street, Mascot NSW 2020, ABN 51 004 762 341 in respect of Appliances purchased in Australia and Electrolux (NZ) Limited (collectively “Electrolux”) of 3-5 Niall Burgess Road, Mount Wellington, in respect of Appliances purchased in New Zealand;
e. ‘Warranty Period’ means the period specified in clause 3 of this warranty;
f.‘you’ means the purchaser of the Appliance not having purchased the Appliance for re-sale, and ‘your’ has a corresponding meaning.
2. Application: This warranty only applies to new Appliances, purchased and used in Australia or New Zealand and is in addition to (and does not exclude, restrict, or modify in any way) other rights and remedies under a law to which the Appliances or services relate, including any non-excludable statutory guarantees in Australia and New Zealand.
3. Warranty Period: Subject to these terms and conditions, this warranty continues for in Australia for a period of 60 months and in New Zealand for a period of 60 months, following the date of original purchase of the Appliance.
4. Repair or replace warranty: During the Warranty Period, Electrolux or its ASC will, at no extra charge if your Appliance is readily accessible for service, without special equipment and subject to these terms and conditions, repair or replace any parts which it considers to be defective. Electrolux may, in its absolute discretion, choose whether the remedy offered for a valid warranty claim is repair or replacement. Electrolux or its ASC may use refurbished parts to repair your Appliance. You agree that any replaced Appliances or parts become the property of Electrolux.
5. Travel and transportation costs: Subject to clause 7, Electrolux will bear the reasonable cost of transportation, travel and delivery of the Appliance to and from Electrolux or its ASC. Travel and transportation will be arranged by Electrolux as part of any valid warranty claim.
6. Proof of purchase is required before you can make a claim under this warranty.
7. Exclusions:You may not make a claim under this warranty unless the defect claimed is due to faulty or defective parts or workmanship. This warranty does not cover:
a. light globes, batteries, filters or similar perishable parts;
b. parts and Appliances not supplied by Electrolux;
c. cosmetic damage which does not affect the operation of the Appliance;
d. damage to the Appliance caused by:
- negligence or accident;
- misuse or abuse, including failure to properly maintain or service;
- improper, negligent or faulty servicing or repair works done by anyone other than an Electrolux authorised repairer or ASC;
- normal wear and tear;
- incomplete or improper installation;
- incorrect, improper or inappropriate operation;
- insect or vermin infestation;
- failure to comply with any additional instructions supplied with the Appliance;
a. the Appliance has been, or Electrolux reasonably believes that the Appliance has been, used for purposes other than those for which the Appliance was intended, including where the Appliance has been used for any non-domestic purpose;
b. the Appliance is modified without authority from Electrolux in writing;
c. the Appliance’s serial number or warranty seal has been removed or defaced.
8. How to claim under this warranty: To enquire about claiming under this warranty, please follow these steps:
a. carefully check the operating instructions, user manual and the terms of this warranty;
b. have the model and serial number of the Appliance available;
c. have the proof of purchase (e.g. an invoice) available;
d. telephone the numbers shown below.
9. Australia: For Appliances and services provided by Electrolux in Australia: Electrolux goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the Appliance repaired or replaced if the Appliance fails to be of acceptable quality and the failure does not amount to a major failure. ‘Acceptable quality’ and ‘major failure’ have the same meaning as referred to in the ACL.
10. New Zealand: For Appliances and services provided by Electrolux in New Zealand, the Appliances come with a guarantee by Electrolux pursuant to the provisions of the Consumer Guarantees Act, the Sale of Goods Act and the Fair Trading Act. Where the Appliance was purchased in New Zealand for commercial purposes the Consumer Guarantee Act does not apply.
11. Confidentiality: You accept that if you make a warranty claim, Electrolux and its agents including ASC may exchange information in relation to you to enable Electrolux to meet its obligations under this warranty.
Important NoticeBefore calling for service, please ensure that the steps listed in clause 8 above have been followed.FOR SERVICEor to find the address of your nearest authorised service centre in AustraliaPLEASE CALL 1300 363 664
OR EMAILFor the cost of a local call (Australia only)FOR SPARE PARTSor to find the address of your nearest spare parts centre in AustraliaPLEASE 13 13 50
OR EMAILFor the cost of a local call (Australia only)SERVICE AUSTRALIA AEG
aeg.com/au
-
AEG WARRANTY
-
Cooktops
-
AEG WARRANTY
FOR SALES IN AUSTRALIA AND NEW ZEALAND
ALL AEG BRANDED APPLIANCES
This document sets out the terms and conditions of the product warranties for AEG Appliances. It is an important document. Please keep it with your proof of purchase documents in a safe place for future reference should there be a manufacturing defect in your Appliance. This warranty is in addition to other rights you may have under the Australian Consumer Law.
1. In this warranty:
a.‘ACL’ or ‘Australian Consumer Law’ means Schedule 2 to the Competition and Consumer Act 2010;
b. ‘Appliance’ means any Electrolux product purchased by you and accompanied by this document;
c. ‘ASC’ means Electrolux’s authorised serviced centres;
d. ‘AEG’ is the brand controlled by Electrolux Home Products Pty Ltd of 163 O’Riordan Street, Mascot NSW 2020, ABN 51 004 762 341 in respect of Appliances purchased in Australia and Electrolux (NZ) Limited (collectively “Electrolux”) of 3-5 Niall Burgess Road, Mount Wellington, in respect of Appliances purchased in New Zealand;
e. ‘Warranty Period’ means the period specified in clause 3 of this warranty;
f.‘you’ means the purchaser of the Appliance not having purchased the Appliance for re-sale, and ‘your’ has a corresponding meaning.
2. Application: This warranty only applies to new Appliances, purchased and used in Australia or New Zealand and is in addition to (and does not exclude, restrict, or modify in any way) other rights and remedies under a law to which the Appliances or services relate, including any non-excludable statutory guarantees in Australia and New Zealand.
3. Warranty Period: Subject to these terms and conditions, this warranty continues for in Australia for a period of 60 months and in New Zealand for a period of 60 months, following the date of original purchase of the Appliance.
4. Repair or replace warranty: During the Warranty Period, Electrolux or its ASC will, at no extra charge if your Appliance is readily accessible for service, without special equipment and subject to these terms and conditions, repair or replace any parts which it considers to be defective. Electrolux may, in its absolute discretion, choose whether the remedy offered for a valid warranty claim is repair or replacement. Electrolux or its ASC may use refurbished parts to repair your Appliance. You agree that any replaced Appliances or parts become the property of Electrolux.
5. Travel and transportation costs: Subject to clause 7, Electrolux will bear the reasonable cost of transportation, travel and delivery of the Appliance to and from Electrolux or its ASC. Travel and transportation will be arranged by Electrolux as part of any valid warranty claim.
6. Proof of purchase is required before you can make a claim under this warranty.
7. Exclusions:You may not make a claim under this warranty unless the defect claimed is due to faulty or defective parts or workmanship. This warranty does not cover:
a. light globes, batteries, filters or similar perishable parts;
b. parts and Appliances not supplied by Electrolux;
c. cosmetic damage which does not affect the operation of the Appliance;
d. damage to the Appliance caused by:
- negligence or accident;
- misuse or abuse, including failure to properly maintain or service;
- improper, negligent or faulty servicing or repair works done by anyone other than an Electrolux authorised repairer or ASC;
- normal wear and tear;
- incomplete or improper installation;
- incorrect, improper or inappropriate operation;
- insect or vermin infestation;
- failure to comply with any additional instructions supplied with the Appliance;
a. the Appliance has been, or Electrolux reasonably believes that the Appliance has been, used for purposes other than those for which the Appliance was intended, including where the Appliance has been used for any non-domestic purpose;
b. the Appliance is modified without authority from Electrolux in writing;
c. the Appliance’s serial number or warranty seal has been removed or defaced.
8. How to claim under this warranty: To enquire about claiming under this warranty, please follow these steps:
a. carefully check the operating instructions, user manual and the terms of this warranty;
b. have the model and serial number of the Appliance available;
c. have the proof of purchase (e.g. an invoice) available;
d. telephone the numbers shown below.
9. Australia: For Appliances and services provided by Electrolux in Australia: Electrolux goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the Appliance repaired or replaced if the Appliance fails to be of acceptable quality and the failure does not amount to a major failure. ‘Acceptable quality’ and ‘major failure’ have the same meaning as referred to in the ACL.
10. New Zealand: For Appliances and services provided by Electrolux in New Zealand, the Appliances come with a guarantee by Electrolux pursuant to the provisions of the Consumer Guarantees Act, the Sale of Goods Act and the Fair Trading Act. Where the Appliance was purchased in New Zealand for commercial purposes the Consumer Guarantee Act does not apply.
11. Confidentiality: You accept that if you make a warranty claim, Electrolux and its agents including ASC may exchange information in relation to you to enable Electrolux to meet its obligations under this warranty.
Important NoticeBefore calling for service, please ensure that the steps listed in clause 8 above have been followed.FOR SERVICEor to find the address of your nearest authorised service centre in AustraliaPLEASE CALL 1300 363 664
OR EMAILFor the cost of a local call (Australia only)FOR SPARE PARTSor to find the address of your nearest spare parts centre in AustraliaPLEASE 13 13 50
OR EMAILFor the cost of a local call (Australia only)SERVICE AUSTRALIA AEG
aeg.com/au
-
AEG WARRANTY
-
Rangehoods
-
AEG WARRANTY
FOR SALES IN AUSTRALIA AND NEW ZEALAND
ALL AEG BRANDED APPLIANCES
This document sets out the terms and conditions of the product warranties for AEG Appliances. It is an important document. Please keep it with your proof of purchase documents in a safe place for future reference should there be a manufacturing defect in your Appliance. This warranty is in addition to other rights you may have under the Australian Consumer Law.
1. In this warranty:
a.‘ACL’ or ‘Australian Consumer Law’ means Schedule 2 to the Competition and Consumer Act 2010;
b. ‘Appliance’ means any Electrolux product purchased by you and accompanied by this document;
c. ‘ASC’ means Electrolux’s authorised serviced centres;
d. ‘AEG’ is the brand controlled by Electrolux Home Products Pty Ltd of 163 O’Riordan Street, Mascot NSW 2020, ABN 51 004 762 341 in respect of Appliances purchased in Australia and Electrolux (NZ) Limited (collectively “Electrolux”) of 3-5 Niall Burgess Road, Mount Wellington, in respect of Appliances purchased in New Zealand;
e. ‘Warranty Period’ means the period specified in clause 3 of this warranty;
f.‘you’ means the purchaser of the Appliance not having purchased the Appliance for re-sale, and ‘your’ has a corresponding meaning.
2. Application: This warranty only applies to new Appliances, purchased and used in Australia or New Zealand and is in addition to (and does not exclude, restrict, or modify in any way) other rights and remedies under a law to which the Appliances or services relate, including any non-excludable statutory guarantees in Australia and New Zealand.
3. Warranty Period: Subject to these terms and conditions, this warranty continues for in Australia for a period of 60 months and in New Zealand for a period of 60 months, following the date of original purchase of the Appliance.
4. Repair or replace warranty: During the Warranty Period, Electrolux or its ASC will, at no extra charge if your Appliance is readily accessible for service, without special equipment and subject to these terms and conditions, repair or replace any parts which it considers to be defective. Electrolux may, in its absolute discretion, choose whether the remedy offered for a valid warranty claim is repair or replacement. Electrolux or its ASC may use refurbished parts to repair your Appliance. You agree that any replaced Appliances or parts become the property of Electrolux.
5. Travel and transportation costs: Subject to clause 7, Electrolux will bear the reasonable cost of transportation, travel and delivery of the Appliance to and from Electrolux or its ASC. Travel and transportation will be arranged by Electrolux as part of any valid warranty claim.
6. Proof of purchase is required before you can make a claim under this warranty.
7. Exclusions:You may not make a claim under this warranty unless the defect claimed is due to faulty or defective parts or workmanship. This warranty does not cover:
a. light globes, batteries, filters or similar perishable parts;
b. parts and Appliances not supplied by Electrolux;
c. cosmetic damage which does not affect the operation of the Appliance;
d. damage to the Appliance caused by:
- negligence or accident;
- misuse or abuse, including failure to properly maintain or service;
- improper, negligent or faulty servicing or repair works done by anyone other than an Electrolux authorised repairer or ASC;
- normal wear and tear;
- incomplete or improper installation;
- incorrect, improper or inappropriate operation;
- insect or vermin infestation;
- failure to comply with any additional instructions supplied with the Appliance;
a. the Appliance has been, or Electrolux reasonably believes that the Appliance has been, used for purposes other than those for which the Appliance was intended, including where the Appliance has been used for any non-domestic purpose;
b. the Appliance is modified without authority from Electrolux in writing;
c. the Appliance’s serial number or warranty seal has been removed or defaced.
8. How to claim under this warranty: To enquire about claiming under this warranty, please follow these steps:
a. carefully check the operating instructions, user manual and the terms of this warranty;
b. have the model and serial number of the Appliance available;
c. have the proof of purchase (e.g. an invoice) available;
d. telephone the numbers shown below.
9. Australia: For Appliances and services provided by Electrolux in Australia: Electrolux goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the Appliance repaired or replaced if the Appliance fails to be of acceptable quality and the failure does not amount to a major failure. ‘Acceptable quality’ and ‘major failure’ have the same meaning as referred to in the ACL.
10. New Zealand: For Appliances and services provided by Electrolux in New Zealand, the Appliances come with a guarantee by Electrolux pursuant to the provisions of the Consumer Guarantees Act, the Sale of Goods Act and the Fair Trading Act. Where the Appliance was purchased in New Zealand for commercial purposes the Consumer Guarantee Act does not apply.
11. Confidentiality: You accept that if you make a warranty claim, Electrolux and its agents including ASC may exchange information in relation to you to enable Electrolux to meet its obligations under this warranty.
Important NoticeBefore calling for service, please ensure that the steps listed in clause 8 above have been followed.FOR SERVICEor to find the address of your nearest authorised service centre in AustraliaPLEASE CALL 1300 363 664
OR EMAILFor the cost of a local call (Australia only)FOR SPARE PARTSor to find the address of your nearest spare parts centre in AustraliaPLEASE 13 13 50
OR EMAILFor the cost of a local call (Australia only)SERVICE AUSTRALIA AEG
aeg.com/au
-
AEG WARRANTY
-
Microwaves
-
AEG WARRANTY
FOR SALES IN AUSTRALIA AND NEW ZEALAND
ALL AEG BRANDED APPLIANCES
This document sets out the terms and conditions of the product warranties for AEG Appliances. It is an important document. Please keep it with your proof of purchase documents in a safe place for future reference should there be a manufacturing defect in your Appliance. This warranty is in addition to other rights you may have under the Australian Consumer Law.
1. In this warranty:
a.‘ACL’ or ‘Australian Consumer Law’ means Schedule 2 to the Competition and Consumer Act 2010;
b. ‘Appliance’ means any Electrolux product purchased by you and accompanied by this document;
c. ‘ASC’ means Electrolux’s authorised serviced centres;
d. ‘AEG’ is the brand controlled by Electrolux Home Products Pty Ltd of 163 O’Riordan Street, Mascot NSW 2020, ABN 51 004 762 341 in respect of Appliances purchased in Australia and Electrolux (NZ) Limited (collectively “Electrolux”) of 3-5 Niall Burgess Road, Mount Wellington, in respect of Appliances purchased in New Zealand;
e. ‘Warranty Period’ means the period specified in clause 3 of this warranty;
f.‘you’ means the purchaser of the Appliance not having purchased the Appliance for re-sale, and ‘your’ has a corresponding meaning.
2. Application: This warranty only applies to new Appliances, purchased and used in Australia or New Zealand and is in addition to (and does not exclude, restrict, or modify in any way) other rights and remedies under a law to which the Appliances or services relate, including any non-excludable statutory guarantees in Australia and New Zealand.
3. Warranty Period: Subject to these terms and conditions, this warranty continues for in Australia for a period of 60 months and in New Zealand for a period of 60 months, following the date of original purchase of the Appliance.
4. Repair or replace warranty: During the Warranty Period, Electrolux or its ASC will, at no extra charge if your Appliance is readily accessible for service, without special equipment and subject to these terms and conditions, repair or replace any parts which it considers to be defective. Electrolux may, in its absolute discretion, choose whether the remedy offered for a valid warranty claim is repair or replacement. Electrolux or its ASC may use refurbished parts to repair your Appliance. You agree that any replaced Appliances or parts become the property of Electrolux.
5. Travel and transportation costs: Subject to clause 7, Electrolux will bear the reasonable cost of transportation, travel and delivery of the Appliance to and from Electrolux or its ASC. Travel and transportation will be arranged by Electrolux as part of any valid warranty claim.
6. Proof of purchase is required before you can make a claim under this warranty.
7. Exclusions:You may not make a claim under this warranty unless the defect claimed is due to faulty or defective parts or workmanship. This warranty does not cover:
a. light globes, batteries, filters or similar perishable parts;
b. parts and Appliances not supplied by Electrolux;
c. cosmetic damage which does not affect the operation of the Appliance;
d. damage to the Appliance caused by:
- negligence or accident;
- misuse or abuse, including failure to properly maintain or service;
- improper, negligent or faulty servicing or repair works done by anyone other than an Electrolux authorised repairer or ASC;
- normal wear and tear;
- incomplete or improper installation;
- incorrect, improper or inappropriate operation;
- insect or vermin infestation;
- failure to comply with any additional instructions supplied with the Appliance;
a. the Appliance has been, or Electrolux reasonably believes that the Appliance has been, used for purposes other than those for which the Appliance was intended, including where the Appliance has been used for any non-domestic purpose;
b. the Appliance is modified without authority from Electrolux in writing;
c. the Appliance’s serial number or warranty seal has been removed or defaced.
8. How to claim under this warranty: To enquire about claiming under this warranty, please follow these steps:
a. carefully check the operating instructions, user manual and the terms of this warranty;
b. have the model and serial number of the Appliance available;
c. have the proof of purchase (e.g. an invoice) available;
d. telephone the numbers shown below.
9. Australia: For Appliances and services provided by Electrolux in Australia: Electrolux goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the Appliance repaired or replaced if the Appliance fails to be of acceptable quality and the failure does not amount to a major failure. ‘Acceptable quality’ and ‘major failure’ have the same meaning as referred to in the ACL.
10. New Zealand: For Appliances and services provided by Electrolux in New Zealand, the Appliances come with a guarantee by Electrolux pursuant to the provisions of the Consumer Guarantees Act, the Sale of Goods Act and the Fair Trading Act. Where the Appliance was purchased in New Zealand for commercial purposes the Consumer Guarantee Act does not apply.
11. Confidentiality: You accept that if you make a warranty claim, Electrolux and its agents including ASC may exchange information in relation to you to enable Electrolux to meet its obligations under this warranty.
Important NoticeBefore calling for service, please ensure that the steps listed in clause 8 above have been followed.FOR SERVICEor to find the address of your nearest authorised service centre in AustraliaPLEASE CALL 1300 363 664
OR EMAILFor the cost of a local call (Australia only)FOR SPARE PARTSor to find the address of your nearest spare parts centre in AustraliaPLEASE 13 13 50
OR EMAILFor the cost of a local call (Australia only)SERVICE AUSTRALIA AEG
aeg.com/au
-
AEG WARRANTY
-
Warming Drawers
-
AEG WARRANTY
FOR SALES IN AUSTRALIA AND NEW ZEALAND
ALL AEG BRANDED APPLIANCES
This document sets out the terms and conditions of the product warranties for AEG Appliances. It is an important document. Please keep it with your proof of purchase documents in a safe place for future reference should there be a manufacturing defect in your Appliance. This warranty is in addition to other rights you may have under the Australian Consumer Law.
1. In this warranty:
a.‘ACL’ or ‘Australian Consumer Law’ means Schedule 2 to the Competition and Consumer Act 2010;
b. ‘Appliance’ means any Electrolux product purchased by you and accompanied by this document;
c. ‘ASC’ means Electrolux’s authorised serviced centres;
d. ‘AEG’ is the brand controlled by Electrolux Home Products Pty Ltd of 163 O’Riordan Street, Mascot NSW 2020, ABN 51 004 762 341 in respect of Appliances purchased in Australia and Electrolux (NZ) Limited (collectively “Electrolux”) of 3-5 Niall Burgess Road, Mount Wellington, in respect of Appliances purchased in New Zealand;
e. ‘Warranty Period’ means the period specified in clause 3 of this warranty;
f.‘you’ means the purchaser of the Appliance not having purchased the Appliance for re-sale, and ‘your’ has a corresponding meaning.
2. Application: This warranty only applies to new Appliances, purchased and used in Australia or New Zealand and is in addition to (and does not exclude, restrict, or modify in any way) other rights and remedies under a law to which the Appliances or services relate, including any non-excludable statutory guarantees in Australia and New Zealand.
3. Warranty Period: Subject to these terms and conditions, this warranty continues for in Australia for a period of 60 months and in New Zealand for a period of 60 months, following the date of original purchase of the Appliance.
4. Repair or replace warranty: During the Warranty Period, Electrolux or its ASC will, at no extra charge if your Appliance is readily accessible for service, without special equipment and subject to these terms and conditions, repair or replace any parts which it considers to be defective. Electrolux may, in its absolute discretion, choose whether the remedy offered for a valid warranty claim is repair or replacement. Electrolux or its ASC may use refurbished parts to repair your Appliance. You agree that any replaced Appliances or parts become the property of Electrolux.
5. Travel and transportation costs: Subject to clause 7, Electrolux will bear the reasonable cost of transportation, travel and delivery of the Appliance to and from Electrolux or its ASC. Travel and transportation will be arranged by Electrolux as part of any valid warranty claim.
6. Proof of purchase is required before you can make a claim under this warranty.
7. Exclusions:You may not make a claim under this warranty unless the defect claimed is due to faulty or defective parts or workmanship. This warranty does not cover:
a. light globes, batteries, filters or similar perishable parts;
b. parts and Appliances not supplied by Electrolux;
c. cosmetic damage which does not affect the operation of the Appliance;
d. damage to the Appliance caused by:
- negligence or accident;
- misuse or abuse, including failure to properly maintain or service;
- improper, negligent or faulty servicing or repair works done by anyone other than an Electrolux authorised repairer or ASC;
- normal wear and tear;
- incomplete or improper installation;
- incorrect, improper or inappropriate operation;
- insect or vermin infestation;
- failure to comply with any additional instructions supplied with the Appliance;
a. the Appliance has been, or Electrolux reasonably believes that the Appliance has been, used for purposes other than those for which the Appliance was intended, including where the Appliance has been used for any non-domestic purpose;
b. the Appliance is modified without authority from Electrolux in writing;
c. the Appliance’s serial number or warranty seal has been removed or defaced.
8. How to claim under this warranty: To enquire about claiming under this warranty, please follow these steps:
a. carefully check the operating instructions, user manual and the terms of this warranty;
b. have the model and serial number of the Appliance available;
c. have the proof of purchase (e.g. an invoice) available;
d. telephone the numbers shown below.
9. Australia: For Appliances and services provided by Electrolux in Australia: Electrolux goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the Appliance repaired or replaced if the Appliance fails to be of acceptable quality and the failure does not amount to a major failure. ‘Acceptable quality’ and ‘major failure’ have the same meaning as referred to in the ACL.
10. New Zealand: For Appliances and services provided by Electrolux in New Zealand, the Appliances come with a guarantee by Electrolux pursuant to the provisions of the Consumer Guarantees Act, the Sale of Goods Act and the Fair Trading Act. Where the Appliance was purchased in New Zealand for commercial purposes the Consumer Guarantee Act does not apply.
11. Confidentiality: You accept that if you make a warranty claim, Electrolux and its agents including ASC may exchange information in relation to you to enable Electrolux to meet its obligations under this warranty.
Important NoticeBefore calling for service, please ensure that the steps listed in clause 8 above have been followed.FOR SERVICEor to find the address of your nearest authorised service centre in AustraliaPLEASE CALL 1300 363 664
OR EMAILFor the cost of a local call (Australia only)FOR SPARE PARTSor to find the address of your nearest spare parts centre in AustraliaPLEASE 13 13 50
OR EMAILFor the cost of a local call (Australia only)SERVICE AUSTRALIA AEG
aeg.com/au
-
AEG WARRANTY
-
Vacuum Sealers
-
AEG WARRANTY
FOR SALES IN AUSTRALIA AND NEW ZEALAND
ALL AEG BRANDED APPLIANCES
This document sets out the terms and conditions of the product warranties for AEG Appliances. It is an important document. Please keep it with your proof of purchase documents in a safe place for future reference should there be a manufacturing defect in your Appliance. This warranty is in addition to other rights you may have under the Australian Consumer Law.
1. In this warranty:
a.‘ACL’ or ‘Australian Consumer Law’ means Schedule 2 to the Competition and Consumer Act 2010;
b. ‘Appliance’ means any Electrolux product purchased by you and accompanied by this document;
c. ‘ASC’ means Electrolux’s authorised serviced centres;
d. ‘AEG’ is the brand controlled by Electrolux Home Products Pty Ltd of 163 O’Riordan Street, Mascot NSW 2020, ABN 51 004 762 341 in respect of Appliances purchased in Australia and Electrolux (NZ) Limited (collectively “Electrolux”) of 3-5 Niall Burgess Road, Mount Wellington, in respect of Appliances purchased in New Zealand;
e. ‘Warranty Period’ means the period specified in clause 3 of this warranty;
f.‘you’ means the purchaser of the Appliance not having purchased the Appliance for re-sale, and ‘your’ has a corresponding meaning.
2. Application: This warranty only applies to new Appliances, purchased and used in Australia or New Zealand and is in addition to (and does not exclude, restrict, or modify in any way) other rights and remedies under a law to which the Appliances or services relate, including any non-excludable statutory guarantees in Australia and New Zealand.
3. Warranty Period: Subject to these terms and conditions, this warranty continues for in Australia for a period of 60 months and in New Zealand for a period of 60 months, following the date of original purchase of the Appliance.
4. Repair or replace warranty: During the Warranty Period, Electrolux or its ASC will, at no extra charge if your Appliance is readily accessible for service, without special equipment and subject to these terms and conditions, repair or replace any parts which it considers to be defective. Electrolux may, in its absolute discretion, choose whether the remedy offered for a valid warranty claim is repair or replacement. Electrolux or its ASC may use refurbished parts to repair your Appliance. You agree that any replaced Appliances or parts become the property of Electrolux.
5. Travel and transportation costs: Subject to clause 7, Electrolux will bear the reasonable cost of transportation, travel and delivery of the Appliance to and from Electrolux or its ASC. Travel and transportation will be arranged by Electrolux as part of any valid warranty claim.
6. Proof of purchase is required before you can make a claim under this warranty.
7. Exclusions:You may not make a claim under this warranty unless the defect claimed is due to faulty or defective parts or workmanship. This warranty does not cover:
a. light globes, batteries, filters or similar perishable parts;
b. parts and Appliances not supplied by Electrolux;
c. cosmetic damage which does not affect the operation of the Appliance;
d. damage to the Appliance caused by:
- negligence or accident;
- misuse or abuse, including failure to properly maintain or service;
- improper, negligent or faulty servicing or repair works done by anyone other than an Electrolux authorised repairer or ASC;
- normal wear and tear;
- incomplete or improper installation;
- incorrect, improper or inappropriate operation;
- insect or vermin infestation;
- failure to comply with any additional instructions supplied with the Appliance;
a. the Appliance has been, or Electrolux reasonably believes that the Appliance has been, used for purposes other than those for which the Appliance was intended, including where the Appliance has been used for any non-domestic purpose;
b. the Appliance is modified without authority from Electrolux in writing;
c. the Appliance’s serial number or warranty seal has been removed or defaced.
8. How to claim under this warranty: To enquire about claiming under this warranty, please follow these steps:
a. carefully check the operating instructions, user manual and the terms of this warranty;
b. have the model and serial number of the Appliance available;
c. have the proof of purchase (e.g. an invoice) available;
d. telephone the numbers shown below.
9. Australia: For Appliances and services provided by Electrolux in Australia: Electrolux goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the Appliance repaired or replaced if the Appliance fails to be of acceptable quality and the failure does not amount to a major failure. ‘Acceptable quality’ and ‘major failure’ have the same meaning as referred to in the ACL.
10. New Zealand: For Appliances and services provided by Electrolux in New Zealand, the Appliances come with a guarantee by Electrolux pursuant to the provisions of the Consumer Guarantees Act, the Sale of Goods Act and the Fair Trading Act. Where the Appliance was purchased in New Zealand for commercial purposes the Consumer Guarantee Act does not apply.
11. Confidentiality: You accept that if you make a warranty claim, Electrolux and its agents including ASC may exchange information in relation to you to enable Electrolux to meet its obligations under this warranty.
Important NoticeBefore calling for service, please ensure that the steps listed in clause 8 above have been followed.FOR SERVICEor to find the address of your nearest authorised service centre in AustraliaPLEASE CALL 1300 363 664
OR EMAILFor the cost of a local call (Australia only)FOR SPARE PARTSor to find the address of your nearest spare parts centre in AustraliaPLEASE 13 13 50
OR EMAILFor the cost of a local call (Australia only)SERVICE AUSTRALIA AEG
aeg.com/au
-
AEG WARRANTY
-
Cooking Accessories
-
AEG WARRANTY
FOR SALES IN AUSTRALIA AND NEW ZEALAND
ALL AEG BRANDED APPLIANCES
This document sets out the terms and conditions of the product warranties for AEG Appliances. It is an important document. Please keep it with your proof of purchase documents in a safe place for future reference should there be a manufacturing defect in your Appliance. This warranty is in addition to other rights you may have under the Australian Consumer Law.
1. In this warranty:
a.‘ACL’ or ‘Australian Consumer Law’ means Schedule 2 to the Competition and Consumer Act 2010;
b. ‘Appliance’ means any Electrolux product purchased by you and accompanied by this document;
c. ‘ASC’ means Electrolux’s authorised serviced centres;
d. ‘AEG’ is the brand controlled by Electrolux Home Products Pty Ltd of 163 O’Riordan Street, Mascot NSW 2020, ABN 51 004 762 341 in respect of Appliances purchased in Australia and Electrolux (NZ) Limited (collectively “Electrolux”) of 3-5 Niall Burgess Road, Mount Wellington, in respect of Appliances purchased in New Zealand;
e. ‘Warranty Period’ means the period specified in clause 3 of this warranty;
f.‘you’ means the purchaser of the Appliance not having purchased the Appliance for re-sale, and ‘your’ has a corresponding meaning.
2. Application: This warranty only applies to new Appliances, purchased and used in Australia or New Zealand and is in addition to (and does not exclude, restrict, or modify in any way) other rights and remedies under a law to which the Appliances or services relate, including any non-excludable statutory guarantees in Australia and New Zealand.
3. Warranty Period: Subject to these terms and conditions, this warranty continues for in Australia for a period of 60 months and in New Zealand for a period of 60 months, following the date of original purchase of the Appliance.
4. Repair or replace warranty: During the Warranty Period, Electrolux or its ASC will, at no extra charge if your Appliance is readily accessible for service, without special equipment and subject to these terms and conditions, repair or replace any parts which it considers to be defective. Electrolux may, in its absolute discretion, choose whether the remedy offered for a valid warranty claim is repair or replacement. Electrolux or its ASC may use refurbished parts to repair your Appliance. You agree that any replaced Appliances or parts become the property of Electrolux.
5. Travel and transportation costs: Subject to clause 7, Electrolux will bear the reasonable cost of transportation, travel and delivery of the Appliance to and from Electrolux or its ASC. Travel and transportation will be arranged by Electrolux as part of any valid warranty claim.
6. Proof of purchase is required before you can make a claim under this warranty.
7. Exclusions:You may not make a claim under this warranty unless the defect claimed is due to faulty or defective parts or workmanship. This warranty does not cover:
a. light globes, batteries, filters or similar perishable parts;
b. parts and Appliances not supplied by Electrolux;
c. cosmetic damage which does not affect the operation of the Appliance;
d. damage to the Appliance caused by:
- negligence or accident;
- misuse or abuse, including failure to properly maintain or service;
- improper, negligent or faulty servicing or repair works done by anyone other than an Electrolux authorised repairer or ASC;
- normal wear and tear;
- incomplete or improper installation;
- incorrect, improper or inappropriate operation;
- insect or vermin infestation;
- failure to comply with any additional instructions supplied with the Appliance;
a. the Appliance has been, or Electrolux reasonably believes that the Appliance has been, used for purposes other than those for which the Appliance was intended, including where the Appliance has been used for any non-domestic purpose;
b. the Appliance is modified without authority from Electrolux in writing;
c. the Appliance’s serial number or warranty seal has been removed or defaced.
8. How to claim under this warranty: To enquire about claiming under this warranty, please follow these steps:
a. carefully check the operating instructions, user manual and the terms of this warranty;
b. have the model and serial number of the Appliance available;
c. have the proof of purchase (e.g. an invoice) available;
d. telephone the numbers shown below.
9. Australia: For Appliances and services provided by Electrolux in Australia: Electrolux goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the Appliance repaired or replaced if the Appliance fails to be of acceptable quality and the failure does not amount to a major failure. ‘Acceptable quality’ and ‘major failure’ have the same meaning as referred to in the ACL.
10. New Zealand: For Appliances and services provided by Electrolux in New Zealand, the Appliances come with a guarantee by Electrolux pursuant to the provisions of the Consumer Guarantees Act, the Sale of Goods Act and the Fair Trading Act. Where the Appliance was purchased in New Zealand for commercial purposes the Consumer Guarantee Act does not apply.
11. Confidentiality: You accept that if you make a warranty claim, Electrolux and its agents including ASC may exchange information in relation to you to enable Electrolux to meet its obligations under this warranty.
Important NoticeBefore calling for service, please ensure that the steps listed in clause 8 above have been followed.FOR SERVICEor to find the address of your nearest authorised service centre in AustraliaPLEASE CALL 1300 363 664
OR EMAILFor the cost of a local call (Australia only)FOR SPARE PARTSor to find the address of your nearest spare parts centre in AustraliaPLEASE 13 13 50
OR EMAILFor the cost of a local call (Australia only)SERVICE AUSTRALIA AEG
aeg.com/au
-
AEG WARRANTY
-
Dishwashers
-
AEG WARRANTY
FOR SALES IN AUSTRALIA AND NEW ZEALAND
ALL AEG BRANDED APPLIANCES
This document sets out the terms and conditions of the product warranties for AEG Appliances. It is an important document. Please keep it with your proof of purchase documents in a safe place for future reference should there be a manufacturing defect in your Appliance. This warranty is in addition to other rights you may have under the Australian Consumer Law.
1. In this warranty:
a.‘ACL’ or ‘Australian Consumer Law’ means Schedule 2 to the Competition and Consumer Act 2010;
b. ‘Appliance’ means any Electrolux product purchased by you and accompanied by this document;
c. ‘ASC’ means Electrolux’s authorised serviced centres;
d. ‘AEG’ is the brand controlled by Electrolux Home Products Pty Ltd of 163 O’Riordan Street, Mascot NSW 2020, ABN 51 004 762 341 in respect of Appliances purchased in Australia and Electrolux (NZ) Limited (collectively “Electrolux”) of 3-5 Niall Burgess Road, Mount Wellington, in respect of Appliances purchased in New Zealand;
e. ‘Warranty Period’ means the period specified in clause 3 of this warranty;
f.‘you’ means the purchaser of the Appliance not having purchased the Appliance for re-sale, and ‘your’ has a corresponding meaning.
2. Application: This warranty only applies to new Appliances, purchased and used in Australia or New Zealand and is in addition to (and does not exclude, restrict, or modify in any way) other rights and remedies under a law to which the Appliances or services relate, including any non-excludable statutory guarantees in Australia and New Zealand.
3. Warranty Period: Subject to these terms and conditions, this warranty continues for in Australia for a period of 60 months and in New Zealand for a period of 60 months, following the date of original purchase of the Appliance.
4. Repair or replace warranty: During the Warranty Period, Electrolux or its ASC will, at no extra charge if your Appliance is readily accessible for service, without special equipment and subject to these terms and conditions, repair or replace any parts which it considers to be defective. Electrolux may, in its absolute discretion, choose whether the remedy offered for a valid warranty claim is repair or replacement. Electrolux or its ASC may use refurbished parts to repair your Appliance. You agree that any replaced Appliances or parts become the property of Electrolux.
5. Travel and transportation costs: Subject to clause 7, Electrolux will bear the reasonable cost of transportation, travel and delivery of the Appliance to and from Electrolux or its ASC. Travel and transportation will be arranged by Electrolux as part of any valid warranty claim.
6. Proof of purchase is required before you can make a claim under this warranty.
7. Exclusions:You may not make a claim under this warranty unless the defect claimed is due to faulty or defective parts or workmanship. This warranty does not cover:
a. light globes, batteries, filters or similar perishable parts;
b. parts and Appliances not supplied by Electrolux;
c. cosmetic damage which does not affect the operation of the Appliance;
d. damage to the Appliance caused by:
- negligence or accident;
- misuse or abuse, including failure to properly maintain or service;
- improper, negligent or faulty servicing or repair works done by anyone other than an Electrolux authorised repairer or ASC;
- normal wear and tear;
- incomplete or improper installation;
- incorrect, improper or inappropriate operation;
- insect or vermin infestation;
- failure to comply with any additional instructions supplied with the Appliance;
a. the Appliance has been, or Electrolux reasonably believes that the Appliance has been, used for purposes other than those for which the Appliance was intended, including where the Appliance has been used for any non-domestic purpose;
b. the Appliance is modified without authority from Electrolux in writing;
c. the Appliance’s serial number or warranty seal has been removed or defaced.
8. How to claim under this warranty: To enquire about claiming under this warranty, please follow these steps:
a. carefully check the operating instructions, user manual and the terms of this warranty;
b. have the model and serial number of the Appliance available;
c. have the proof of purchase (e.g. an invoice) available;
d. telephone the numbers shown below.
9. Australia: For Appliances and services provided by Electrolux in Australia: Electrolux goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the Appliance repaired or replaced if the Appliance fails to be of acceptable quality and the failure does not amount to a major failure. ‘Acceptable quality’ and ‘major failure’ have the same meaning as referred to in the ACL.
10. New Zealand: For Appliances and services provided by Electrolux in New Zealand, the Appliances come with a guarantee by Electrolux pursuant to the provisions of the Consumer Guarantees Act, the Sale of Goods Act and the Fair Trading Act. Where the Appliance was purchased in New Zealand for commercial purposes the Consumer Guarantee Act does not apply.
11. Confidentiality: You accept that if you make a warranty claim, Electrolux and its agents including ASC may exchange information in relation to you to enable Electrolux to meet its obligations under this warranty.
Important NoticeBefore calling for service, please ensure that the steps listed in clause 8 above have been followed.FOR SERVICEor to find the address of your nearest authorised service centre in AustraliaPLEASE CALL 1300 363 664
OR EMAILFor the cost of a local call (Australia only)FOR SPARE PARTSor to find the address of your nearest spare parts centre in AustraliaPLEASE 13 13 50
OR EMAILFor the cost of a local call (Australia only)SERVICE AUSTRALIA AEG
aeg.com/au
-
AEG WARRANTY
-
Washing Machines
-
AEG WARRANTY
FOR SALES IN AUSTRALIA AND NEW ZEALAND
ALL AEG BRANDED APPLIANCES
This document sets out the terms and conditions of the product warranties for AEG Appliances. It is an important document. Please keep it with your proof of purchase documents in a safe place for future reference should there be a manufacturing defect in your Appliance. This warranty is in addition to other rights you may have under the Australian Consumer Law.
1. In this warranty:
a.‘ACL’ or ‘Australian Consumer Law’ means Schedule 2 to the Competition and Consumer Act 2010;
b. ‘Appliance’ means any Electrolux product purchased by you and accompanied by this document;
c. ‘ASC’ means Electrolux’s authorised serviced centres;
d. ‘AEG’ is the brand controlled by Electrolux Home Products Pty Ltd of 163 O’Riordan Street, Mascot NSW 2020, ABN 51 004 762 341 in respect of Appliances purchased in Australia and Electrolux (NZ) Limited (collectively “Electrolux”) of 3-5 Niall Burgess Road, Mount Wellington, in respect of Appliances purchased in New Zealand;
e. ‘Warranty Period’ means the period specified in clause 3 of this warranty;
f.‘you’ means the purchaser of the Appliance not having purchased the Appliance for re-sale, and ‘your’ has a corresponding meaning.
2. Application: This warranty only applies to new Appliances, purchased and used in Australia or New Zealand and is in addition to (and does not exclude, restrict, or modify in any way) other rights and remedies under a law to which the Appliances or services relate, including any non-excludable statutory guarantees in Australia and New Zealand.
3. Warranty Period: Subject to these terms and conditions, this warranty continues for in Australia for a period of 60 months and in New Zealand for a period of 60 months, following the date of original purchase of the Appliance.
4. Repair or replace warranty: During the Warranty Period, Electrolux or its ASC will, at no extra charge if your Appliance is readily accessible for service, without special equipment and subject to these terms and conditions, repair or replace any parts which it considers to be defective. Electrolux may, in its absolute discretion, choose whether the remedy offered for a valid warranty claim is repair or replacement. Electrolux or its ASC may use refurbished parts to repair your Appliance. You agree that any replaced Appliances or parts become the property of Electrolux.
5. Travel and transportation costs: Subject to clause 7, Electrolux will bear the reasonable cost of transportation, travel and delivery of the Appliance to and from Electrolux or its ASC. Travel and transportation will be arranged by Electrolux as part of any valid warranty claim.
6. Proof of purchase is required before you can make a claim under this warranty.
7. Exclusions:You may not make a claim under this warranty unless the defect claimed is due to faulty or defective parts or workmanship. This warranty does not cover:
a. light globes, batteries, filters or similar perishable parts;
b. parts and Appliances not supplied by Electrolux;
c. cosmetic damage which does not affect the operation of the Appliance;
d. damage to the Appliance caused by:
- negligence or accident;
- misuse or abuse, including failure to properly maintain or service;
- improper, negligent or faulty servicing or repair works done by anyone other than an Electrolux authorised repairer or ASC;
- normal wear and tear;
- incomplete or improper installation;
- incorrect, improper or inappropriate operation;
- insect or vermin infestation;
- failure to comply with any additional instructions supplied with the Appliance;
a. the Appliance has been, or Electrolux reasonably believes that the Appliance has been, used for purposes other than those for which the Appliance was intended, including where the Appliance has been used for any non-domestic purpose;
b. the Appliance is modified without authority from Electrolux in writing;
c. the Appliance’s serial number or warranty seal has been removed or defaced.
8. How to claim under this warranty: To enquire about claiming under this warranty, please follow these steps:
a. carefully check the operating instructions, user manual and the terms of this warranty;
b. have the model and serial number of the Appliance available;
c. have the proof of purchase (e.g. an invoice) available;
d. telephone the numbers shown below.
9. Australia: For Appliances and services provided by Electrolux in Australia: Electrolux goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the Appliance repaired or replaced if the Appliance fails to be of acceptable quality and the failure does not amount to a major failure. ‘Acceptable quality’ and ‘major failure’ have the same meaning as referred to in the ACL.
10. New Zealand: For Appliances and services provided by Electrolux in New Zealand, the Appliances come with a guarantee by Electrolux pursuant to the provisions of the Consumer Guarantees Act, the Sale of Goods Act and the Fair Trading Act. Where the Appliance was purchased in New Zealand for commercial purposes the Consumer Guarantee Act does not apply.
11. Confidentiality: You accept that if you make a warranty claim, Electrolux and its agents including ASC may exchange information in relation to you to enable Electrolux to meet its obligations under this warranty.
Important NoticeBefore calling for service, please ensure that the steps listed in clause 8 above have been followed.FOR SERVICEor to find the address of your nearest authorised service centre in AustraliaPLEASE CALL 1300 363 664
OR EMAILFor the cost of a local call (Australia only)FOR SPARE PARTSor to find the address of your nearest spare parts centre in AustraliaPLEASE 13 13 50
OR EMAILFor the cost of a local call (Australia only)SERVICE AUSTRALIA AEG
aeg.com/au
-
AEG WARRANTY
-
Dryer
-
AEG WARRANTY
FOR SALES IN AUSTRALIA AND NEW ZEALAND
ALL AEG BRANDED APPLIANCES
This document sets out the terms and conditions of the product warranties for AEG Appliances. It is an important document. Please keep it with your proof of purchase documents in a safe place for future reference should there be a manufacturing defect in your Appliance. This warranty is in addition to other rights you may have under the Australian Consumer Law.
1. In this warranty:
a.‘ACL’ or ‘Australian Consumer Law’ means Schedule 2 to the Competition and Consumer Act 2010;
b. ‘Appliance’ means any Electrolux product purchased by you and accompanied by this document;
c. ‘ASC’ means Electrolux’s authorised serviced centres;
d. ‘AEG’ is the brand controlled by Electrolux Home Products Pty Ltd of 163 O’Riordan Street, Mascot NSW 2020, ABN 51 004 762 341 in respect of Appliances purchased in Australia and Electrolux (NZ) Limited (collectively “Electrolux”) of 3-5 Niall Burgess Road, Mount Wellington, in respect of Appliances purchased in New Zealand;
e. ‘Warranty Period’ means the period specified in clause 3 of this warranty;
f.‘you’ means the purchaser of the Appliance not having purchased the Appliance for re-sale, and ‘your’ has a corresponding meaning.
2. Application: This warranty only applies to new Appliances, purchased and used in Australia or New Zealand and is in addition to (and does not exclude, restrict, or modify in any way) other rights and remedies under a law to which the Appliances or services relate, including any non-excludable statutory guarantees in Australia and New Zealand.
3. Warranty Period: Subject to these terms and conditions, this warranty continues for in Australia for a period of 60 months and in New Zealand for a period of 60 months, following the date of original purchase of the Appliance.
4. Repair or replace warranty: During the Warranty Period, Electrolux or its ASC will, at no extra charge if your Appliance is readily accessible for service, without special equipment and subject to these terms and conditions, repair or replace any parts which it considers to be defective. Electrolux may, in its absolute discretion, choose whether the remedy offered for a valid warranty claim is repair or replacement. Electrolux or its ASC may use refurbished parts to repair your Appliance. You agree that any replaced Appliances or parts become the property of Electrolux.
5. Travel and transportation costs: Subject to clause 7, Electrolux will bear the reasonable cost of transportation, travel and delivery of the Appliance to and from Electrolux or its ASC. Travel and transportation will be arranged by Electrolux as part of any valid warranty claim.
6. Proof of purchase is required before you can make a claim under this warranty.
7. Exclusions:You may not make a claim under this warranty unless the defect claimed is due to faulty or defective parts or workmanship. This warranty does not cover:
a. light globes, batteries, filters or similar perishable parts;
b. parts and Appliances not supplied by Electrolux;
c. cosmetic damage which does not affect the operation of the Appliance;
d. damage to the Appliance caused by:
- negligence or accident;
- misuse or abuse, including failure to properly maintain or service;
- improper, negligent or faulty servicing or repair works done by anyone other than an Electrolux authorised repairer or ASC;
- normal wear and tear;
- incomplete or improper installation;
- incorrect, improper or inappropriate operation;
- insect or vermin infestation;
- failure to comply with any additional instructions supplied with the Appliance;
a. the Appliance has been, or Electrolux reasonably believes that the Appliance has been, used for purposes other than those for which the Appliance was intended, including where the Appliance has been used for any non-domestic purpose;
b. the Appliance is modified without authority from Electrolux in writing;
c. the Appliance’s serial number or warranty seal has been removed or defaced.
8. How to claim under this warranty: To enquire about claiming under this warranty, please follow these steps:
a. carefully check the operating instructions, user manual and the terms of this warranty;
b. have the model and serial number of the Appliance available;
c. have the proof of purchase (e.g. an invoice) available;
d. telephone the numbers shown below.
9. Australia: For Appliances and services provided by Electrolux in Australia: Electrolux goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the Appliance repaired or replaced if the Appliance fails to be of acceptable quality and the failure does not amount to a major failure. ‘Acceptable quality’ and ‘major failure’ have the same meaning as referred to in the ACL.
10. New Zealand: For Appliances and services provided by Electrolux in New Zealand, the Appliances come with a guarantee by Electrolux pursuant to the provisions of the Consumer Guarantees Act, the Sale of Goods Act and the Fair Trading Act. Where the Appliance was purchased in New Zealand for commercial purposes the Consumer Guarantee Act does not apply.
11. Confidentiality: You accept that if you make a warranty claim, Electrolux and its agents including ASC may exchange information in relation to you to enable Electrolux to meet its obligations under this warranty.
Important NoticeBefore calling for service, please ensure that the steps listed in clause 8 above have been followed.FOR SERVICEor to find the address of your nearest authorised service centre in AustraliaPLEASE CALL 1300 363 664
OR EMAILFor the cost of a local call (Australia only)FOR SPARE PARTSor to find the address of your nearest spare parts centre in AustraliaPLEASE 13 13 50
OR EMAILFor the cost of a local call (Australia only)SERVICE AUSTRALIA AEG
aeg.com/au
-
AEG WARRANTY
-
Washer Dryers Combo
-
AEG WARRANTY
FOR SALES IN AUSTRALIA AND NEW ZEALAND
ALL AEG BRANDED APPLIANCES
This document sets out the terms and conditions of the product warranties for AEG Appliances. It is an important document. Please keep it with your proof of purchase documents in a safe place for future reference should there be a manufacturing defect in your Appliance. This warranty is in addition to other rights you may have under the Australian Consumer Law.
1. In this warranty:
a.‘ACL’ or ‘Australian Consumer Law’ means Schedule 2 to the Competition and Consumer Act 2010;
b. ‘Appliance’ means any Electrolux product purchased by you and accompanied by this document;
c. ‘ASC’ means Electrolux’s authorised serviced centres;
d. ‘AEG’ is the brand controlled by Electrolux Home Products Pty Ltd of 163 O’Riordan Street, Mascot NSW 2020, ABN 51 004 762 341 in respect of Appliances purchased in Australia and Electrolux (NZ) Limited (collectively “Electrolux”) of 3-5 Niall Burgess Road, Mount Wellington, in respect of Appliances purchased in New Zealand;
e. ‘Warranty Period’ means the period specified in clause 3 of this warranty;
f.‘you’ means the purchaser of the Appliance not having purchased the Appliance for re-sale, and ‘your’ has a corresponding meaning.
2. Application: This warranty only applies to new Appliances, purchased and used in Australia or New Zealand and is in addition to (and does not exclude, restrict, or modify in any way) other rights and remedies under a law to which the Appliances or services relate, including any non-excludable statutory guarantees in Australia and New Zealand.
3. Warranty Period: Subject to these terms and conditions, this warranty continues for in Australia for a period of 60 months and in New Zealand for a period of 60 months, following the date of original purchase of the Appliance.
4. Repair or replace warranty: During the Warranty Period, Electrolux or its ASC will, at no extra charge if your Appliance is readily accessible for service, without special equipment and subject to these terms and conditions, repair or replace any parts which it considers to be defective. Electrolux may, in its absolute discretion, choose whether the remedy offered for a valid warranty claim is repair or replacement. Electrolux or its ASC may use refurbished parts to repair your Appliance. You agree that any replaced Appliances or parts become the property of Electrolux.
5. Travel and transportation costs: Subject to clause 7, Electrolux will bear the reasonable cost of transportation, travel and delivery of the Appliance to and from Electrolux or its ASC. Travel and transportation will be arranged by Electrolux as part of any valid warranty claim.
6. Proof of purchase is required before you can make a claim under this warranty.
7. Exclusions:You may not make a claim under this warranty unless the defect claimed is due to faulty or defective parts or workmanship. This warranty does not cover:
a. light globes, batteries, filters or similar perishable parts;
b. parts and Appliances not supplied by Electrolux;
c. cosmetic damage which does not affect the operation of the Appliance;
d. damage to the Appliance caused by:
- negligence or accident;
- misuse or abuse, including failure to properly maintain or service;
- improper, negligent or faulty servicing or repair works done by anyone other than an Electrolux authorised repairer or ASC;
- normal wear and tear;
- incomplete or improper installation;
- incorrect, improper or inappropriate operation;
- insect or vermin infestation;
- failure to comply with any additional instructions supplied with the Appliance;
a. the Appliance has been, or Electrolux reasonably believes that the Appliance has been, used for purposes other than those for which the Appliance was intended, including where the Appliance has been used for any non-domestic purpose;
b. the Appliance is modified without authority from Electrolux in writing;
c. the Appliance’s serial number or warranty seal has been removed or defaced.
8. How to claim under this warranty: To enquire about claiming under this warranty, please follow these steps:
a. carefully check the operating instructions, user manual and the terms of this warranty;
b. have the model and serial number of the Appliance available;
c. have the proof of purchase (e.g. an invoice) available;
d. telephone the numbers shown below.
9. Australia: For Appliances and services provided by Electrolux in Australia: Electrolux goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the Appliance repaired or replaced if the Appliance fails to be of acceptable quality and the failure does not amount to a major failure. ‘Acceptable quality’ and ‘major failure’ have the same meaning as referred to in the ACL.
10. New Zealand: For Appliances and services provided by Electrolux in New Zealand, the Appliances come with a guarantee by Electrolux pursuant to the provisions of the Consumer Guarantees Act, the Sale of Goods Act and the Fair Trading Act. Where the Appliance was purchased in New Zealand for commercial purposes the Consumer Guarantee Act does not apply.
11. Confidentiality: You accept that if you make a warranty claim, Electrolux and its agents including ASC may exchange information in relation to you to enable Electrolux to meet its obligations under this warranty.
Important NoticeBefore calling for service, please ensure that the steps listed in clause 8 above have been followed.FOR SERVICEor to find the address of your nearest authorised service centre in AustraliaPLEASE CALL 1300 363 664
OR EMAILFor the cost of a local call (Australia only)FOR SPARE PARTSor to find the address of your nearest spare parts centre in AustraliaPLEASE 13 13 50
OR EMAILFor the cost of a local call (Australia only)SERVICE AUSTRALIA AEG
aeg.com/au
-
AEG WARRANTY
-
Accessories
-
AEG WARRANTY
FOR SALES IN AUSTRALIA AND NEW ZEALAND
ALL AEG BRANDED APPLIANCES
This document sets out the terms and conditions of the product warranties for AEG Appliances. It is an important document. Please keep it with your proof of purchase documents in a safe place for future reference should there be a manufacturing defect in your Appliance. This warranty is in addition to other rights you may have under the Australian Consumer Law.
1. In this warranty:
a.‘ACL’ or ‘Australian Consumer Law’ means Schedule 2 to the Competition and Consumer Act 2010;
b. ‘Appliance’ means any Electrolux product purchased by you and accompanied by this document;
c. ‘ASC’ means Electrolux’s authorised serviced centres;
d. ‘AEG’ is the brand controlled by Electrolux Home Products Pty Ltd of 163 O’Riordan Street, Mascot NSW 2020, ABN 51 004 762 341 in respect of Appliances purchased in Australia and Electrolux (NZ) Limited (collectively “Electrolux”) of 3-5 Niall Burgess Road, Mount Wellington, in respect of Appliances purchased in New Zealand;
e. ‘Warranty Period’ means the period specified in clause 3 of this warranty;
f.‘you’ means the purchaser of the Appliance not having purchased the Appliance for re-sale, and ‘your’ has a corresponding meaning.
2. Application: This warranty only applies to new Appliances, purchased and used in Australia or New Zealand and is in addition to (and does not exclude, restrict, or modify in any way) other rights and remedies under a law to which the Appliances or services relate, including any non-excludable statutory guarantees in Australia and New Zealand.
3. Warranty Period: Subject to these terms and conditions, this warranty continues for in Australia for a period of 60 months and in New Zealand for a period of 60 months, following the date of original purchase of the Appliance.
4. Repair or replace warranty: During the Warranty Period, Electrolux or its ASC will, at no extra charge if your Appliance is readily accessible for service, without special equipment and subject to these terms and conditions, repair or replace any parts which it considers to be defective. Electrolux may, in its absolute discretion, choose whether the remedy offered for a valid warranty claim is repair or replacement. Electrolux or its ASC may use refurbished parts to repair your Appliance. You agree that any replaced Appliances or parts become the property of Electrolux.
5. Travel and transportation costs: Subject to clause 7, Electrolux will bear the reasonable cost of transportation, travel and delivery of the Appliance to and from Electrolux or its ASC. Travel and transportation will be arranged by Electrolux as part of any valid warranty claim.
6. Proof of purchase is required before you can make a claim under this warranty.
7. Exclusions:You may not make a claim under this warranty unless the defect claimed is due to faulty or defective parts or workmanship. This warranty does not cover:
a. light globes, batteries, filters or similar perishable parts;
b. parts and Appliances not supplied by Electrolux;
c. cosmetic damage which does not affect the operation of the Appliance;
d. damage to the Appliance caused by:
- negligence or accident;
- misuse or abuse, including failure to properly maintain or service;
- improper, negligent or faulty servicing or repair works done by anyone other than an Electrolux authorised repairer or ASC;
- normal wear and tear;
- incomplete or improper installation;
- incorrect, improper or inappropriate operation;
- insect or vermin infestation;
- failure to comply with any additional instructions supplied with the Appliance;
a. the Appliance has been, or Electrolux reasonably believes that the Appliance has been, used for purposes other than those for which the Appliance was intended, including where the Appliance has been used for any non-domestic purpose;
b. the Appliance is modified without authority from Electrolux in writing;
c. the Appliance’s serial number or warranty seal has been removed or defaced.
8. How to claim under this warranty: To enquire about claiming under this warranty, please follow these steps:
a. carefully check the operating instructions, user manual and the terms of this warranty;
b. have the model and serial number of the Appliance available;
c. have the proof of purchase (e.g. an invoice) available;
d. telephone the numbers shown below.
9. Australia: For Appliances and services provided by Electrolux in Australia: Electrolux goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the Appliance repaired or replaced if the Appliance fails to be of acceptable quality and the failure does not amount to a major failure. ‘Acceptable quality’ and ‘major failure’ have the same meaning as referred to in the ACL.
10. New Zealand: For Appliances and services provided by Electrolux in New Zealand, the Appliances come with a guarantee by Electrolux pursuant to the provisions of the Consumer Guarantees Act, the Sale of Goods Act and the Fair Trading Act. Where the Appliance was purchased in New Zealand for commercial purposes the Consumer Guarantee Act does not apply.
11. Confidentiality: You accept that if you make a warranty claim, Electrolux and its agents including ASC may exchange information in relation to you to enable Electrolux to meet its obligations under this warranty.
Important NoticeBefore calling for service, please ensure that the steps listed in clause 8 above have been followed.FOR SERVICEor to find the address of your nearest authorised service centre in AustraliaPLEASE CALL 1300 363 664
OR EMAILFor the cost of a local call (Australia only)FOR SPARE PARTSor to find the address of your nearest spare parts centre in AustraliaPLEASE 13 13 50
OR EMAILFor the cost of a local call (Australia only)SERVICE AUSTRALIA AEG
aeg.com/au
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AEG WARRANTY
FREQUENTLY ASKED QUESTIONS
See our frequently asked questions for all you need to know about the use, maintenance and care of your AEG appliances.
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What does it mean if I have an error code on my display of my appliance?
Please refer to your user manual for details on what the error message means, or contact AEG First Klasse Care on 1300 363 664 and we will be glad to assist you with information about what the error message means.
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How do I connect my appliance to the AEG app?
Simply download the AEG app from the Apple or Google Play app stores. Follow the instructions on the screen to connect your appliance or watch the ‘How to Connect’ video.
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Are AEG power tools part of AEG Appliances?
No, AEG Power Tools are a different company.
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What are the opening times for the AEG First Klasse Care Support team?
The AEG First Klasse Care Team are available 6 days a week.
- Monday-Friday 8am-6pm
- Saturday 9am-2pm
All times are Eastern Standard Time.
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Appliance is not working, how do I get it fixed?
We have qualified factory technicians available to assist with the repair of your appliance. Simply book a service and repair online. Alternatively, call AEG First Klasse Care on 1300 363 664 or contact us and we will be glad to assist you.
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How do I care for my new appliance?
We have a selection of easy to follow How to Videos to help you care for your appliances.
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What do the icons on my appliance mean?
If you are unsure about the meaning behind the icons on your appliance you can always refer to the user manual that accompanied your appliance. Simply go to User Manuals and type in your model number to download the relevant user manual.
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Where can I get a copy of the user manual?
Simply go to User Manuals and type in your model number to download the relevant user manual.
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Where can I buy spare parts for my appliance?
Spare parts for your AEG appliance can be purchased from the AEG Shop . Alternatively please call AEG First Klasse Care on 1300 363 664 or contact us and we will be glad to assist you.
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How can I remove stickers from my AEG appliance safely?
Simply peel the stickers off. We recommend using eucalyptus oil to help remove any sticker residue from your appliance.
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How do I change my service booking?
You can amend your service booking details online, simply select 'Manage my Booking'. Alternatively, call AEG First Klasse Care on 1300 363 664 or contact us and we will be glad to assist you.
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I need help selecting the best appliance
Simply use our Buying Guides to help you in your selections.
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Can you help with appliance installation and connection?
Yes, we can. Simply contact the AEG First Klasse Care team for assistance and more information on appliance connections and installations.
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Where can I buy AEG Appliances?
Simply go to Where to buy and type in your post code to find your nearest AEG retailer.
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Where do I go for warranty queries?
Please call AEG First Klasse Care on 1300 363 664 or contact us and we will be glad to assist you. For more information on warranty Click here.
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Where can I buy accessories for my appliance?
Accessories can be purchased from the AEG Shop or see your AEG specialist retailer. Alternatively please call AEG First Klasse Care on 1300 363 664 or contact us and we will be glad to assist you.
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